Cloud Messaging User Manual

The Cloud Messaging is an instant notification system developed for the LOL Online Learning Platform. Designed specifically for administrators in educational institutions, it aims to enhance communication efficiency and ensure the precise delivery of information to learners. The module enables real-time or scheduled push notifications to students who have installed the designated version (1.1.6 or above) of the app. Its applications span academic administration, system announcements, and promotional messaging.

Module Overview

Administrators can perform the following actions via the platform’s backend interface:

• Batch-select recipients for notifications (filterable by class)
• Customize the delivery timing (instant or scheduled)
• Categorize the purpose of the message (e.g., academic notice, grade release, system maintenance, promotional content)
• Monitor delivery status (successful, failed, read statistics)
• Log operator information for permission tracking and audit purposes

Operational Guide

1. Reviewing Sent Messages

• Navigation: Admin Area > Cloud Messaging > Message List
• Displayed Fields:
  • Message Title
  • Category
  • Number of Successful / Failed Deliveries
  • Number of Reads
  • Timestamp
  • Operator Account

2. Creating and Sending New Messages

• Navigation: Admin Area > Cloud Messaging > Send Message
• Procedure:
  1. Select Recipients: Choose by class or individual student.
  2. Set Category: Define the message purpose (e.g., academic, system, activity).
  3. Schedule Timing: Choose between immediate delivery or scheduled time.
  4. Compose Content: Enter the title and full message body.
  5. Send Message: Confirm details and initiate push.

Practical Use Cases

Academic Management

• Class Reminder: Auto-remind students to log in before class begins.
• Assignment Submission Reminder: Send direct reminders to students who haven’t submitted assignments.

System and Administrative Notices

• Maintenance Announcements: Notify users of upcoming maintenance periods.
• Grade Notifications: Inform students when results are released.

Marketing and Promotion

• Limited-Time Course Offers: Alert students about promotional offers and registration links.
• Learning Resources Promotion: Recommend new courses, handouts, or supplementary materials.

Frequently Asked Questions (FAQ)

Q1. Why are there zero messages sent?

A: Please ensure that the student’s app version is 1.1.6 or above. Older versions cannot receive push notifications.

Q2. Can I schedule a message to be sent later?

A: Yes. The system supports precise date and time settings for scheduled delivery.

Q3. Can I modify or cancel a message after it’s sent?

A: Messages that have already been sent cannot be edited. However, scheduled messages can be canceled before delivery.

Q4. Can I track who has read the message?

A: The message list page displays the number of reads for each message. You may also export recipient details for further review.

Q5. Can I send messages to a specific class only?

A: Yes. During the sending process, you may filter the target recipients by class.

Q6. Will students in multiple classes receive duplicate messages?

A: No. The system automatically filters out duplicates to ensure each student receives the message only once.

Notes

This module has been designed to address the real-time communication needs of educational environments and to support mobile learning usage scenarios. It is recommended to regularly verify students' device versions and ensure their apps are up to date to optimize push delivery performance.

For further customization or integration with other platform features, please contact the technical support team.